Product Return Policy
If you are experiencing issues with your product, please refer to our online support first for instant answers to frequently asked questions and product specific troubleshooting. If you are unable to find an answer or solution to your issue, please contact our Support team at email@example.com.
Please note that where Products are faulty or damaged upon delivery, photographic evidence of the damage or fault must be submitted to Scavenger Support via the Help Centre within 3 days of receipt of the product. Failure to do so may result in your claim being denied.
To lodge a warranty claim:
Simply contact our Support team through firstname.lastname@example.org and provide our team with a description of the fault. To assist our team in providing you with a speedy resolution, please include photos demonstrating the damage or fault with your product.
Our Support team will review your claim and in the first instance, attempt to troubleshoot and resolve the issue for you without the need to return your product.
If it is determined via troubleshooting that your product may be faulty, our team will provide instructions to have the product returned for assessment. If the product does need to be returned, we will arrange return shipping at no cost to you. For larger items, an on-site assessment may be arranged.
Once we receive the product, our experienced technicians will assess it and determine how to best resolve the issue.
ENQUIRY & TROUBLESHOOTING
Our Support team will correspond with you to determine the nature of the reported issue and provide relevant troubleshooting steps. In many cases claims are resolved via correspondence without the need to return the item.
If necessary your item may need to be returned. Smaller items are typically returned via a prepaid Australia Post label, while large items will be collected by courier or our repair agents. Large items will need to be suitably packaged for transit prior to return. We strongly recommend that you keep your original packaging to assist in this returns process. If your item is diagnosed as faulty, Scavenger.com.au will cover the cost of sending this to our nominated repair centre, however if you are returning a product because you changed your mind, you will need to cover the cost of sending the product back to us.
Your item will be assessed by our technicians or sent to the manufacturer. While we endeavour to complete all assessments as quickly as possible, we request that you allow up to 10 business days once we have received the item.
REPAIR OR REPLACEMENT
We will repair your product where possible and may need to order parts that are required to complete this. We will replace the product if necessary. Depending on the nature of the fault, you may be entitled to a refund or a replacement.
We will deliver any repaired items back to you or arrange a replacement if necessary. If a refund is to be issued, this will be completed by reversing the original transaction. The faulty item will become the property of Scavenger.
Please Note: While the return process may take up to 10 business days, excluding transit times. Return delivery times are estimates only and may vary based on location.
In most instances, where you experience an issue with a product that comes with a manufacturer’s warranty, the manufacturer will be able to provide a faster assessment and remedy. Many manufacturers will have dedicated Support centres with access to more detailed knowledge on their respective products, in addition to better access to spare parts.
You may prefer to contact the manufacturer directly to seek a resolution rather than Scavenger.
If you would prefer Scavenger.com.au to assist you, and choose not to go to the manufacturer, then our team will of course be happy to assist you and you can contact us directly through the email@example.com.
If you need to exchange a product due to the size not fitting you, please contact our support team firstname.lastname@example.org. Scavenger will need to be contacted within 14 days of receiving the goods to be eligible for a size exchange. The product must be returned to us within 10 business days of your request to allow for a size exchange.
Please have pictures ready of the goods so we can easily assess the condition and ensure the exchange is as speedy as possible. Please do not return the product until Scavenger have supplied you with the relevant details. You must return the product at your own cost and you must comply with the directions for returning the product that our staff provide to you. The product will remain your responsibility during transit until they are received at the address supplied by our staff. We do not accept any liability for any loss or damage which may occur during transit
Once complete and Scavenger have the returned goods in the approved condition, you will be issued with a store credit where you will be able to purchase a new size.
Exchanges can only be processed for an item in the same style or item of the same value.
Please allow up to 14 days for your process to be complete.